How do I install and set up my eSIM?
Whether you’re on Android or Apple, you will need 3 things to get started with your eSIM:
- Check that your phone is eSIM compatible.
- Check that your phone is network unlocked.
- A stable internet connection (preferably WiFi).
Once you have all you 3, you have two options to install your eSIM, these being:
- Scan the QR Code for automatic installation.
- Manually install your eSIM.
Installing using the QR Code is the easiest way (recommended).
Install your eSIM using the QR code (iPhone / iOS)
- Go to settings > mobile data.
- Click on ‘Add eSIM’ and select use QR code.
- Scan the QR code and enter the 4-digit confirmation code if it is requested.
- Label your eSIM and select ‘cellular data only’ under the default line page.
- You should now see your eSIM under "Mobile Data".
Install your eSIM using the QR code (Android)
- Go to Phone Settings > Network & Internet > SIMs.
- Tap the “+” icon to the right of the “SIMs” option.
- Tap the “Download a SIM instead?” option at the bottom.
- The subsequent page will read “Download your SIM”, click on “Next” and you will see “Checking network info…” on the next screen.
- After the checking process is done, you will see a box which you can use to scan your QR code.
- Point the box at a printed copy of the QR code or use another device to display the QR code. Make sure that the QR code is located within the box.
- Once the QR code scanning is done, your device will check for info again.
- Tap download to confirm the eSIM that you’re adding and then the device will start downloading the eSIM data.
- Once the eSIM has been successfully downloaded and installed, you will see “Download Finished” on your screen.
- Don't forget to set up the eSIM to access the internet once you’re ready.
How to Install your eSIM Manually (iOS)
- Go to settings > mobile data > Click on ‘Add eSIM’.
- Click on ‘Add eSIM’ and select use QR code.
- Instead of scanning the QR code, click on enter details manually.
- Enter the SM-DP+ Address and the Activation Code (please request these details from us if you need to install manually).
- Label your eSIM and select ‘cellular data only’ under the default line page.
- You should now see your eSIM under mobile data.